Bank Accounts

When entering a customer for the first time, the Echeck (ACH) Accounts section is displayed in new-account-entry mode, as shown below. It will remain in this format until the first bank account is added to the Customer Record.  

To enter the first Echeck (ACH) bank account

1. Enter bank account information.

1. Enter the Bank name.

2. Enter the Bank routing number.

3. Enter the Bank account number.

4. Select “Checking” or “Savings” from the Account type drop-down box.

5. As this is the first bank account you are adding, it will be set as the default whether or not the Set as default account checkbox is checked.
   NOTE: When you add additional bank accounts you will be able to choose the one assigned as the default.

2. Click the “save bank account” button to add the account. You can also click the “cancel” button to clear all fields without saving.

3. The system encrypts and securely stores the bank account number. The account is now listed as available in the system, as shown below:

   

      

To add additional Echeck (ACH) bank accounts

1. Click the “add new account” link.

2. Fields for adding a new bank account will appear below the link.

   

     

3. Enter the new bank account as described above. (Check the Set as default account box if you want to make the bank account you are adding the new default account.) If you want to cancel the new account entry without saving it, click the “cancel” link to close the section without saving the bank account.

There is no limit to the number of bank accounts that can be saved with the Customer Record.

To edit saved Echeck (ACH) bank accounts

1. Click the “edit” link next to the bank account you want to edit.

   

    

2. Editable fields for the bank account appear under the table of existing accounts.

   

    

3. Change the Account type field if required. (You would only do this if it the first selection was an error— accounts don’t typically get converted from checking to savings accounts and keep the same account number.)
   NOTE: You cannot edit a bank account to change its name, routing number, or account number. If you need to change a Bank name, routing number, or account number, delete the original account and enter a new bank account using the new Bank account number.

4. Check the Set as default account box to assign the account as the default bank account.
   NOTE: If the bank account is currently the default you will not be able to uncheck the box. To replace the default account you need to edit the bank account you want to make the new default and check its Set as default account box. When you save that change the box will be automatically unchecked for the previous default account.

5. Click the “save bank account” button to save the changes. Or click the “cancel” button to discard them.

To Delete an Echeck (ACH) bank account

1. Click the “delete” link next to the bank account you want to delete.

   

    

2. The bank account delete confirmation pop-up appears. Click “ok” to delete the account, or “cancel” to keep it.

   

   If you delete the default bank account the system will automatically set the most recently added remaining bank account as the new default. If there are no other bank accounts saved for the customer, the next one added will be automatically set as the default. You can always see which bank account has been designated as the default by viewing the Customer Record in edit mode. You can change the default bank account at any time. (See About Default Payment Accounts for detailed instructions.)

    

3. Proceed based on how the bank account is being used:

1. If the bank account is not attached to any recurring payment schedules:

1. You are returned to the Edit Customer Details screen, and the account is no longer in the table.

2. If the bank account is attached to a recurring payment schedule, AND there are other bank accounts saved with the Customer Record:

1. The change account pop-up window will appear.

2. From the drop-down box, select the bank account you would like to use in recurring payment schedules instead of the bank account being deleted. (Or click the “cancel” button to discard the delete.)

   

    

3. Click the “submit” button to save the change and return to the Edit Customer Details screen.

3. If the bank account is attached to a recurring payment schedule, and there are NOT other bank accounts saved with the Customer Record:

1. You will see an error message indicating that the bank account cannot be deleted unless you either suspend the schedule(s) to which it is attached or first save a different bank account for use with the schedule(s).

   

    

2. Click “ok” to close the pop-up and return to the Edit Customer Details screen. From there you can enter a new bank account, and then delete the original bank account as described above.

   You cannot delete a bank account that is attached to a recurring payment schedule and assign a credit card as the replacement payment account. For recurring billing schedules you can edit the schedule and change the payment method and account to a credit card, and then delete the bank account. (See Editing Recurring Billing Schedules that Have Started in Chapter 4 for detailed instructions.) For Payment Plans, if you want to change a schedule from a bank account to a credit card you need to “suspend” the original schedule, and then enter a new one using the bank account as the Payment Method. (See Entering Recurring Billing Schedules in Chapter 4.)

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