Changing the Payment Account for Payment Plan Schedules

Once a Payment Plan schedule is activated, the payment method (credit card or ACH) cannot be changed. However, you can change the specific account billed by the schedule.
NOTE: For Recurring Billing schedules the method described below can be used to change a payment account, but NOT a payment method. However, you can use the edit function (See Editing Recurring Billing Schedules that Have Started) to change the payment method and/or the payment account for Recurring Billing schedules that have started. Watch the 2 minute video below to see how to change the payment account for a schedule. Step by step instructions follow below.         

Follow these steps to change the payment account for a Payment Plan schedule:
NOTE: The following example uses Credit Card as the Payment Method. The process is identical when ACH (e-check) is the Payment Method.

  1. Open the Customer Record in edit mode for the customer whose schedule you want to change, and scroll down to the payment accounts section at the bottom of the screen. (See Managing Customer Payment Accounts in Chapter 6.)

  2. Click the “delete” link next to the card currently attached to the schedule.
    NOTE: The only way to replace a payment account on a schedule that has started is to delete it. After you have assigned a new account you can re-enter the original card if you still have the full account number.

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  3. The credit card delete confirmation pop-up appears. Click “yes” to delete the card, or “no” to keep it..

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  4. The Change Account pop-up window appears. From the drop-down box, select the credit card you would like to use in recurring payment schedules instead of the card being deleted. (Or click the “cancel” button to discard the delete.)
    NOTE: If the account is attached to more than one schedule this will replace it in all of them. There is no way to replace a payment account in one schedule and leave it attached to another.

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  5. Click the “submit” button to save the change.

  6. You are returned to the Edit Customer Details screen. All future payments processed via the schedule will use the new account.

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    You cannot delete a credit card that is attached to a recurring payment schedule and assign a bank account as the replacement payment account, nor can you delete a bank account that is attached to a recurring payment schedule and assign a credit card as the replacement account.

    If you want to change a Payment Plan schedule from a credit card to a bank account, or vice versa, you need to “suspend” the original schedule, and then enter a new one using the new Payment Method. (See Entering Recurring Billing Schedules.)

    If you want to change a Recurring Billing schedule from a credit card to a bank account, or vice versa, you need to use the “Edit” schedule function. (See Editing Recurring Billing Schedules that Have Started.)

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