About Mobile Swipe Transactions

The ReceivablesPro Mobile App supports a proprietary card swipe attachment for your iPhone, iPad, iPod or Android device that is inserted into the device’s audio jack. (See Ordering the Card Swipe Device for how to obtain one.) The same swiper can be used with either an Android or an iOS device.

The swiper is supported by iPhone 3GS, 4, 4S, 5, 6 and 7, the iPod Touch (3rd, 4th, 5th, 6th, and 7th generation) and any iPad using iOS 5.1 and later, and by all Android devices running Android 4.1 or later (JellyBean).
NOTE: For the iPhone 7, and any other iOS device that does not have a built-in headphone jack, the headphone jack adapter provided by Apple will be required to use the swiper.

The swiper is used to make entering credit card information easier. Instead of selecting a customer and then typing card number and expiration date into the Mobile App, you can just swipe. If the card number and associated customer name already exist in the system, the new transaction will be associated with the existing Customer Record. If no match is found, then a new Customer Record will be created when the transaction is submitted.

For the iOS app, if the credit card number happens to be attached to more than one Customer Record, you will be asked to select the one you would like to use for the transaction.
NOTE: If you want to be certain to associate a swipe transaction with a particular customer, you can select that customer prior to swiping the credit card. (See Collecting Payments via Swipe Entry for detailed instructions.)

ReceivablesPro enables you to use the swipe device to enter credit card transactions in the Mobile App whether or not your credit card merchant account is configured for Retail (card present) transactions.

If your processing account is configured for Retail, track data from the credit card’s magnetic strip will be submitted for authorization and the swiped transaction will be processed as Retail. If you hand-key a credit card number, or select a card already saved in the system, the transaction will be processed as MOTO.

This ensures that you always get the lowest rate when you process transactions. Retail is typically the lowest cost option when you swipe a card; and MOTO is the lowest cost option when you use any other entry method.

If your account is not configured for Retail, all transactions entered via the Mobile App will be entered as MOTO, and track data will never be transmitted. The system will simply extract name, card number, and expiration date from the track data and store it as if you had manually entered it.

In the iOS App, you can identify swiped transactions processed using Retail rates by looking at the transaction Details screen. The TRANSACTION TYPE field will indicate “SWIPE” for Retail and “MOTO” for card not present MOTO, as shown below:

The Android app does not yet include this feature. However, if you view the transaction details screen in the web application you will be able to determine whether the Transaction Type is “Swipe” or “MOTO.” See Viewing Transaction Details.

If your credit card merchant processing account is only configured for MOTO processing, you can still use the swipe function as a card entry mechanism. All transactions processed via the Mobile App will be treated as MOTO (card not present) transactions, and will incur the MOTO processing fees applied to all your other ReceivablesPro transactions. The transactions will also be designated as “MOTO” in reporting, even though you actually swiped the card to enter them.
NOTE: This means that there is no way to differentiate between transactions for which you swiped a card and those that were hand keyed.

If your account is not currently configured for Retail processing, and you would like to add it, please contact your service provider for assistance.

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