Paying Invoices Without a Customer Portal Account

Customers can pay invoices without creating a Customer Portal account if you enable that option on the Settings--> Configuration--> Invoice Settings screen. (See Invoice Settings in Chapter 8.) If they later decide to enroll in Customer Portal, they will only be able to see a history of your invoices. None of the invoice payments made outside Customer Portal will be attached to their account or visible in payments history reports.

Any payment made while a customer is not logged in, even a payment of an invoice created for them, will result in a new Customer Record being created. The payment will be attached to the new Customer Record, not to the Customer Record associated with the invoice.

For this reason, your own reporting will be easier to manage if you require (or encourage it if you don’t want to require it) your customers to enroll in Customer Portal and login each time they make a payment.

When customers reach the invoice landing page they can click the “view and pay invoice as guest” link to make a payment without logging in.

Alternately, if you have configured your system to bypass the Log In screen, they will go directly to the Invoice payment screen.

The invoice payment screen opens as shown below:

To pay the invoice:

Review the invoice details in the table and the Total Due.
In the Payment type section, select either Credit Card or Echeck (ACH) as the invoice payment method.
NOTE: If your ReceivablesPro account is configured for only Credit Card or only Echeck (ACH) processing then only one payment method will be available and no selection need be made. If both options are available, Credit Card is selected by default.
The Amount to pay section indicates the invoice balance, and provides the opportunity to pay the invoice in full, or to make a partial payment.

By default the Full amount radio button will be selected, with the total amount of the invoice indicated. To pay the invoice in full, leave this radio button selected.
If partial payments are permitted the Partial amount radio button and box will also be visible. To enter a partial payment, select its radio button and enter any amount less than the total due in the box.
NOTE: If a partial payment is entered for an invoice on which an Early Payment Discount is active it will remove the discount opportunity. A warning message to this effect will be shown next to the Partial amount field if a discount is currently available, as in the screen capture above.
If a partial payment has already been made, then the Full amount radio button will indicate the invoice balance (total due - partial payments). The balance can be paid, or an additional partial payment made.
NOTE: Customers can make multiple payments on an invoice without logging in. Each time they access the invoice, the Balance Remaining line on the invoice and the Full amount radio button will reflect the balance due on the invoice. If they click the “PAY INVOICE NOW” button from the invoice pdf, and the invoice has been paid in full, $0 will be in the Full amount field, and there will be no “pay” button on the page for submitting a payment. If they do not log in when making partial payments, each partial payment will generate a new Customer Record, and the payments will not be connected to a single customer. However, you will see that all the payments are connected to the same invoice.

Depending on the payment method selected in step 2 above, enter account information in the fields provided.

For Credit Card:

Select the Card type from the drop-down box.
Enter the Card number.
Enter the CVV2 Code. (This is the four digit number on the front of American Express cards, or the three digit number on the back of Visa, MasterCard and Discover cards.)
Enter the card’s Expiration date using the first drop-down box for the month and the second drop-down box for the year.
Enter the Billing Zip/Postal Code associated with the card.
Leave the Set as default account box unchecked.
NOTE: As a new Customer Record is created whenever an invoice is paid while a customer is not logged in, the credit card will automatically be set as the default account, regardless of whether the box is checked, since it will be the only one associated with the new Customer Record.

For Bank Account:

Enter the Bank name.
Enter the 9-digit Bank routing number.
Enter the Bank account number.
Select “Checking” or “Savings” as the Account type.
Leave the Set as default account box unchecked.
NOTE: As a new Customer Record is created whenever an invoice is paid while a customer is not logged in, the bank account will automatically be set as the default account, regardless of whether the box is checked, since it will be the only one associated with the new Customer Record.

Enter billing name, address, and contact information in the Customer Information section.
Review the Terms and Conditions of Sale. The merchant Terms & Conditions are displayed in the text area. These are the Terms and Conditions of Sale you entered on the Settings--> Configuration--> Invoice settings screen. (See To Enter Terms of Sale: in Chapter 8 for details.) Customers can click the “Print Terms & Conditions” link to print a copy if they want one.

Customers must also agree to the ReceivablesPro Buyer Terms and Conditions when making a payment. These can be viewed and printed by clicking the “Buyer Terms and Conditions” link.
Click the “pay” button to agree to the Terms & Conditions and submit the payment.
A pop-up box will appear asking to confirm the payment amount. Click “pay” to process the payment, or click “cancel” to return to the invoice and enter a different amount.

Any errors will appear at the top of the screen. Make any required corrections and click the “pay” button again to submit the payment. When the payment is successful, the payment confirmation screen will appear as shown below. Customers will also receive an email receipt for the payment.

NOTE: If you configured Social Links to appear on your payment receipts inviting your customers to connect with you on Facebook, Twitter or Yelp, they will appear at the top-right of the confirmation screen. (See Social Links in Chapter 8 for instructions on how to configure these links.)

Next Section: Online Payment Forms >