Managing Your Security Questions

The top section of the Account Access screen contains your three security questions. Security Questions are used to enable you to reset your password from the log-in screen without assistance and without a password reset email. See Resetting a Forgotten Password in Chapter 2 for details on how to re-set your password using the Security Questions.

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All ReceivablesPro users, including the Master Administrator User, are prompted to create three Security Question during the Account Activation process.

If the questions have already been set you will see the three questions and corresponding masked answers displayed when you access this screen by selecting “account access” from the Settings--> Configuration screen. If they have not yet been set, the Security Questions fields will be set to “Select” and the Security Answers fields will be blank.

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Setting a security question for the first time and changing a security question are done in the exact same way. Follow the detailed instructions below.
NOTE: You can make changes to one, two, or all three security questions and/or answers. 

  1. Select a question from the first Security Question drop-down box (or leave the currently selected question) and type the answer to the question in the first answer field.
    NOTE: The answer is not case sensitive.

  2. Select a question from the second Security Question drop-down box (or leave the currently selected question) and type the answer to the question in the second answer field.

  3. Select a question from the third Security Question drop-down box (or leave the currently selected question) and type the answer to the question in the third answer field.

  4. Click the “save security questions” button.

  5. A success message will appear at the top of the section confirming that the new questions and answers have been saved.

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You can change your Security Questions as often as you like. If you believe they have been compromised, it is very important that you change them, and that you change your password, immediately.
NOTE: If you review your security questions and do not immediately remember the answers, you should reset them as well. Any time you are presented with a security question, if you answer incorrectly five consecutive times your account will be locked. Additionally, once you answer a question incorrectly you will continue to see that question until it is correctly answered. For your protection, the system will never present a different question if the first one is answered incorrectly.

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Security Questions are also used to validate your identity when you login to ReceivablesPro from an unrecognized IP address.


When you activate your User account the system will record your IP address. Subsequent access from this IP address will proceed normally. If you attempt to login from an IP address not associated with your User Record, you will be prompted to answer one of your Security Questions. After successfully answering the question, you will be logged in to ReceivablesPro. Five consecutive incorrect answers to the security question will lock your account.


You will also have the option of saving the new IP address to your User Record, so that you will not be asked to validate the next time you access ReceivablesPro from that IP. You can also decline to associate the IP address, which you would want to do if you are logging in from a public computer or via a “guest” wireless connection such as those provided by hotels and restaurants.

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