You can easily reset your own password from the Settings--> Configuration--> Account Access screen while logged in to ReceivablesPro. If you forget your password, you can re-set it from the log-in screen if you have configured Security Questions.(See About Security Questions for instructions.)
It is important that you re-set your own password if you have forgotten it. After 5 unsuccessful attempts to log-in to ReceivablesPro your account will be locked, and you will need to have an Administrator for your account re-set it. Master Administrator Users who get locked out will need to contact ReceivablesPro Customer Careyour service provider to unlock the account.
Click the “Settings”
link in top-navigation.
NOTE: For users assigned the standard
User role, or assigned any custom role that does not provide access
to the Settings center, an “Account Access” link will
be placed in top-navigation. Clicking this link opens the Account Access screen.
Click the “configuration” tab.
Click the “account access” link in the ADDITIONAL OPTIONS section at the bottom of the page.
Go
to the Change password section
at the bottom of the screen.
Enter your current password in the Old Password field.
Enter a new
password in the New Password
field.
NOTE: Remember that passwords must be
at least 8 characters; contain at least one capital letter, one lowercase
letter, and one number; cannot contain your User ID; and cannot be
repeated for 5 password cycles. If you enter an invalid password,
the system will display an error.
Re-type the new password in the Confirm New Password field.
Click the “save password” button.
A success message will be displayed at the top of the section confirming that the password has been changed. The next time you login to ReceivablesPro use the new password you just set.
You
will receive an email confirming your password has been reset. You
do not need to do anything else.
NOTE: If you receive this email and you
HAVE NOT just re-set your password, please contact ReceivablesPro Customer
Care immediately at your service provider.
It is possible that your account has been compromised.
You can change your password as often as you like. If you believe it has been compromised, be sure to re-set it immediately. It is also a good idea to re-set your Security Question if you believe your password has been compromised.
You will need to know your User ID and the exact First Name and Last Name for your User in order to re-set your own password. If you do not know this information, ask any Administrator User on your account to look-up this information for you. You can also contact your service provider for assistance.
Follow the steps below to re-set a forgotten password:
Click the “forgot password?” link from the Log In screen, as shown:
The
reset qualification page appears. Enter your User
ID, First name and
Last name exactly as
they are saved for your User Record, then click the “submit” button.
NOTE: If there is an error with any of
the fields, the system will display an error message at the top of
the screen. You will not be able to proceed unless the values entered
in these fields exactly match those stored in the system. (The fields
are not case-sensitive.)
One of your three security questions will be displayed. Enter
your answer in the Security answer field.
Click the “submit” button.
NOTE: If there is an error the system
will display an error message at the top of the screen. You will not
be able to proceed unless the Security answer you entered exactly
matches what is stored in the system. (The field is not case-sensitive.)
NOTE: If you answer incorrectly five consecutive times your account
will be locked. Additionally, once you answer a question incorrectly
you will continue to see that question until it is correctly answered.
For your protection, the system will never present a different question
if the first one is answered incorrectly.
You are
now prompted to create a new password. Enter the new password in the
Password field, type
it again in the Confirm password
field, then click the “log in” button.
NOTE: Remember that passwords must be
at least 8 characters; contain at least one capital letter, one lowercase
letter, and one number; cannot contain your User ID; and cannot be
repeated for 5 password cycles. If you enter an invalid password,
the system will display an error.
Your new password is saved. Use the new password you just created the next time you log-in.
You will receive an
email confirming your password has been reset. You do not need to do anything
further.
NOTE: If you receive this email and you HAVE
NOT just re-set your password, please contact your service provider.
It is possible that your account has been compromised.
|
If you are unable to re-set a forgotten
password yourself, either because you have not yet set a Security
Question, if you can’t remember the answer, or if your account
is locked, it can still be reset with a password change email. |
