Recurring WEB transactions are by definition those that are authorized by a consumer entering payment information into a web form along with details about the schedule amount and frequency, actively checking a box to agree to the terms and conditions for the schedule (pre-checked boxes are not allowed), and clicking a “Submit” button.
Typical Uses: ReceivablesPro Web Payment Pages support two types of recurring transactions:
Recurring Billing for the same amount on a regular schedule, such as weekly service fees or monthly charitable donations.
Payment Plans for discharging a large debt, such as car loan payments or installment payments on a large purchase.
Include NACHA mandated language in the Terms and Conditions field.
Enable your customer to view and print a receipt immediately after submitting the payment form that contains:
Full details of the schedule (payment amount, frequency, start date, end date or # of payments.)
A confirmation # for any transaction processed as part of the schedule when it was entered.
Email a receipt to your customer for each transaction processed as part of the schedule, CC yourself, and keep a copy of the email for 2 years.
Notify your customer in advance of any change to the schedule payment amount (or payment range) or frequency.
What ReceivablesPro Does for You:
The Web Payment Pages you create as part of your ReceivablesPro system automate most of the authorization steps for you, including displaying terms and conditions on your payment form, automatically generating a transaction confirmation page, and automatically emailing a receipt. To complete the process, you need to do the following:
When creating a new Web Payment Page (see Add a Web Payment Page in Chapter 8) be certain to include all required language for authorizing online Echeck (ACH) transactions in the Terms and Conditions field. (See Sample Language for Authorizing Recurring ACH WEB Transactions below.)
Be certain to complete the Contact Information section of the Web Payment Page with current contact information for your company. The phone number and email address provided must be monitored and answered during regular business hours.
Make sure that your customer gets a receipt for all payments, and that your company gets a copy of the receipt. To do this, in the Settings--> Configuration--> Email Preferences and Templates screen, in the TRANSACTION RECEIPTS section, check the “Send a receipt to the customer” checkbox and check the “Send a receipt to my company at” checkbox and enter your email address in the field.
Make certain that you send new schedule notifications and schedule change notifications to your customers and that you keep copies. To do this, in the RECURRING PAYMENT REMINDERS section of the Settings--> Configuration--> Email Preferences and Templates screen, for the “Do you want to send emails for new and updated recurring payment schedules?” question, check the “Send notification to the customer” check box and the “Send notification to my company at” checkbox and enter your email address in the field. (See Email Preferences and Templates in Chapter 8 for instructions on how to edit email templates.)
Should your customer ever request a copy of the recurring schedule details you can print a copy by clicking the linked Payment# in the Recurring Payments table and then using your web browser’s print function. (If you want to email the schedule details, print to .pdf and email the file to your customer.) To re-send a receipt from an automatically generated transaction, you can print a copy or email a copy using the “Print” or “Email” links in the Action button menu for that transaction in the Payments table.
When configuring your Web Payment Page, add the following text to the Terms and Conditions field, in addition to your company’s standard terms and conditions.
Enter your business information in place of the red insert indicators.
I authorize {company name} to debit the bank account indicated in this web form, for the noted amount on the schedule indicated. I understand that this authorization will remain in effect until the schedule end date, or until I cancel it in writing, which ever comes first, and I agree to notify the business in writing of any changes in my account information or termination of this authorization at least 15 days prior to the next billing date. If the above noted payment date falls on a weekend or holiday, I understand that the payment may be executed on the next business day. I understand that because this is an electronic transaction, these funds may be withdrawn from my account each period as soon as the above noted transaction date. In the case of an ACH Transaction being rejected for Non Sufficient Funds (NSF) I understand that the business may at its discretion attempt to process the charge again within 30 days, and agree to an additional {insert $} charge for each attempt returned NSF which will be initiated as a separate transaction from the authorized recurring payment. I acknowledge that the origination of ACH transactions to my account must comply with the provisions of U.S. law. I will not dispute the company’s recurring billing with my bank so long as the transaction corresponds to the terms indicated in this agreement.
NOTE: If you do not want to charge a NSF fee, you can delete this portion of the sample text.