Recurring online credit card transactions are by definition those that are authorized by a customer entering payment information into a web form along with details about the schedule amount and frequency, actively checking a box to agree to the terms and conditions for the schedule (pre-checked boxes are not allowed), and clicking a submit button.
Typical Uses: ReceivablesPro Web Payment Pages can be configured so that customers can enter recurring transaction schedules themselves. Typical uses for self-provisioned schedules include:
Contracting for weekly or monthly services.
Establishing layaway or installment payments on a large purchase.
Creating an automated recurring order for goods—such as receiving a shipment of the same vitamins every 90 days.
Include the information specified below in your Terms and Conditions:
Name of your business.
Your business website address.
Official business mailing address, email address, and phone number answered during regular business hours.
A complete description of the goods/services being purchased.
Your return, refund, and cancellation policies.
Your delivery policy and order fulfillment policy (if applicable).
Enable your customer to view and print a receipt immediately after submitting the payment form that contains:
Full details of the schedule.
A confirmation # for any transaction processed as part of the schedule when it was entered.
Send your customer a schedule confirmation via mail or email that includes:
The amount and frequency of the recurring payment.
The schedule start date, and end date (if defined).
Instructions for terminating the schedule.
Your business address, email address, and a phone number answered during regular business hours.
Mail or email notification to your customer at least 10 days in advance of any change to the schedule amount or frequency.
What ReceivablesPro Does For You:
The Web Payment Pages you create as part of your ReceivablesPro system automate most of the authorization steps for you, including displaying terms and conditions on your payment form, automatically generating a transaction confirmation page and automatically emailing a receipt. To complete the process, you need to do the following:
When creating a new Web Payment Page (see Add a Web Payment Page in Chapter 8) be certain to include all required language for authorizing online credit card transactions in the Terms and Conditions field. (See Sample Language for Authorizing Recurring Credit Card Transactions Online below.)
Be certain to complete the Contact Information section of the Web Payment Page with current contact information for your company. The phone number and email address provided must be monitored and answered during regular business hours.
In the Settings--> Configuration--> Email Preferences and Templates screen, check the “Send a receipt to the customer” checkbox in the TRANSACTION RECEIPTS section.
Make certain that you keep copies of all receipts. To do this, in the Settings--> Configuration--> Email Preferences and Templates screen, check the “Send a receipt to my company at” checkbox in the TRANSACTION RECEIPTS section and enter your email address in the field.
Make certain that you send new schedule notifications and schedule change notifications to your customers and that you keep copies. To do this, in the RECURRING PAYMENT REMINDERS section of the Settings--> Configuration--> Email Preferences and Templates screen, for the “Do you want to send emails for new and updated recurring payment schedules?” question, check the “Send notification to the customer” check box and the “Send notification to my company at” checkbox and enter your email address in the field. (See Email Preferences and Templates in Chapter 8 for instructions.)
Should your customer ever request a copy of the recurring schedule details you can print a copy or email a copy using the “Print” or “Email” links in the Actions button menu for the schedule on the manage recurring payments screen. To resend a receipt from an automatically generated transaction, you can print a copy or email a copy using the “Print” or “Email” links in the Action button menu for the transaction in the manage payments screen.
When configuring your Web Payment Page, add the following text to the Terms and Conditions field, in addition to your company’s standard terms and conditions.
Enter your business information in place of the red insert indicators.
I authorize {company name} to debit the credit card account indicated in this web form for the noted amount on the schedule indicated. This payment is for {insert description of goods/services}. I understand that returns, refunds and cancellations are {insert your policy here}. I understand that this authorization will remain in effect until the schedule end date, or until I cancel it in writing, which ever comes first, and I agree to notify the business in writing of any changes in my account information or termination of this authorization at least 15 days prior to the next billing date. If the above noted payment date falls on a weekend or holiday, I understand that the payment may be executed on the next business day. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company, so long as the transaction corresponds to the terms indicated in this web form.