Credit Card chargebacks typically occur when your customers dispute transactions with their credit card companies. In some cases they can also occur if the bank that issued the card you charged believes that you violated Visa/MasterCard/Discover or American Express rules.
If one of your credit card transactions is charged-back, you will receive notification directly from your credit card merchant processor. This notification will typically require you to provide proof of authorization for the charge, and may include other information requests.
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The
credit card chargeback dispute process takes place entirely outside
the ReceivablesPro
system. |
The first step in preventing chargebacks is to understand their most common causes, and the second is to take steps to address them as part of your standard business practices.
The following are some suggestions on what to expect and what you can do. You can click on the Next links, located at the bottom of each screen, to read through the entire section. Or click one of the links below to jump to a particular area of interest.
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