Troubleshooting Import Batch Errors

Imports containing unsuccessful rows will be listed in the Imports Needing Attention table on the Import Center dashboard. The table displays the number of failed rows over the total number of rows in the Processed rows column. To see a detailed list of the problem rows, along with the error(s) in each of those rows, click the “View Errors” link to open the Import Details screen and error report.

When a import contains failed rows, you cannot correct them from within the same import file. You need to create a new, corrected, import file that only contains the failed rows and then import that file into ReceivablesPro.

Do not make corrections in the original file and import it again. If you do, then you will have duplicate customers, items, schedules and transactions for all successful and partially successful rows.

The following sections provide an overview of the Import Details screen and error report, explain common errors, and provide help with next steps for re-importing rejected and partially processed rows. You can click on the Next links, located at the bottom of each screen, to read through the entire section. Or click one of the links below to jump to a particular area of interest.

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