The transaction status filter instructs the report to return only those transactions that match the selected settings. The following transaction status filters are available:
All Payments-- The default view when you open the manage payments screen. Click the “clear search” link to return to this view. Or, select “All” in the filters list.
Authorized Payments-- Credit card payments that have been authorized, but not yet submitted for processing.
Pending Payments-- The initial stage for every transaction sent for authorization. The system assigns this status while waiting for an authorization response. In some rare cases, if communication is disrupted before the system gets a response, the transaction will remain in the “Pending” status.
NOTE: If you see a credit card transaction with a status of “Pending” you can be assured that it failed and was not submitted for processing. For ACH transactions, wait until the Expected Settle Date to see if the transaction has settled or returned. If not, contact service provider so that they can determine the actual status for the transaction.
Posted Payments-- Credit Card and ACH payments that have been entered in the system, but not yet settled.
Settled Payments-- Successful payments for which you have received funds and successful credits when the funds have been debited from your account. For settled payments, the Amount paid will be green in the table. (Settled credits will continue to show the Amount in (red).)
Failed Payments-- Attempted payments that were never authorized.
Voided Payments-- Any payment that was voided prior to it being submitted for processing.
Refunded Payments-- A transaction that has been reversed (refunded). When you issue a refund for a settled transaction, the status of that transaction changes to “Refunded.”
Refund (Posted) Payments-- The credit transaction generated when a settled transaction is refunded or when you process a standalone refund. The dollar value of this transaction will appear as negative and in red. i.e. ($5.00).
Refund (Settled) Payments-- A settled refund transaction. When funds have been deducted from your account for a “Refund (Posted)” payment, the status changes to “Refund (Settled).” The dollar value of this transaction will appear as negative and in red. i.e. ($5.00).
Returned Payments-- ACH payments that were unsuccessful for any reason other than non-sufficient funds or chargeback. The Reason Description field on the Transaction Details screen will display a return code for this payment, and there will be an entry in the Return Date field for the date the return was recorded.(See Appendix B: ACH Return Codes for more information on ACH Returns.)
Returned NSF Payments-- An ACH transaction that failed because your customer had insufficient funds in the account to cover the payment. The Reason Description field on the Transaction Details screen will display an R01 return code for this payment, and there will be an entry in the Return Date field for the date the return was recorded.
NOTE: You can manually re-process this payment again to attempt to collect.
Chargeback Payments-- A payment being disputed by your customer.
NOTE: Only ACH Chargebacks are currently recorded in ReceivablesPro. Credit Card Chargebacks are reported to you by your merchant processing company directly, and are handled completely outside the system; their status is not updated to “Chargeback” in ReceivablesPro.
To create a transaction status filter, follow the steps below:
Click the down arrow for the Display drop-down box, as shown below:
Check the boxes for the statuses you want to include in the table.
Click the “view selected payments” button.
The drop-down box will close, and the table will be filtered based on the statuses you selected.
To clear all filters, including the Status filter, click the “clear search” link.