When an Echeck (ACH) transaction processed via your ReceivablesPro system is returned, you will see its status marked as “Returned” in any transaction table or report. When you view transaction details, you will see an ACH reason code in the Reason Description field, along with the short description for that code.
There are two classifications of ACH Return codes—regular returns, and returns of unauthorized transactions. Most ACH Returns fall into the “regular” category, and they typically will not impact your ability to continue processing. Excessive “unauthorized” ACH Returns, also called “chargebacks,” can result in constraints being placed on your ACH processing, or even suspension or termination of your ACH processing privileges. (See ACH Chargeback Return Codes for more information on “unauthorized” ACH Return Codes.)
The following things happen when an ACH transaction is “Returned:”
The full amount of that transaction is withdrawn from your bank account immediately.
For “regular” ACH Return Codes, you are assessed the ACH Return Fee as noted in your ACH Processing contract, which will be billed as part of your regular monthly transaction processing fees.
For “unauthorized” ACH Return Codes, you are assessed the ACH Chargeback Fee as noted in your ACH Processing contract, which will be billed as part of your regular monthly transaction processing fees.
Note that some ACH Returns are not immediate, and it is very possible that a transaction that initially contains a status of “Settled” will later be changed to “Returned” or to “Chargeback.” This is particularly common with “unauthorized” ACH Returns, because your customers have up to 60 days after a transaction appears on their bank statement to inform the bank that a transaction was not authorized.
The following sections provide detailed explanations for all ACH Return Codes, along with instructions on what you should do next to correct problems and re-submit transactions. You can click on the Next links, located at the bottom of each screen, to read through the entire section. Or click one of the links below to jump to a particular area of interest.
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