Deleting Recurring Payment Schedules that Have Not Started

You can delete Recurring Billing schedules and Payment Plan schedules prior to the schedule Start date. (This includes one-time payments entered for a future date.) The delete function is available for schedule statuses of “Active” and “Suspended.”

 

Follow the steps below to delete recurring payment schedules that have not yet started:

 

  1. Locate the schedule you want to edit in the Recurring Payments table and confirm that the Start date is in the future.

    delete_schedule_start_dates.jpg

     

  2. Click the Action button then click the “Delete” link.
    NOTE: The “Delete” link will only appear under the Action button menu when the function is available. 

  3. In the confirmation pop-up click “yes” to delete the schedule or “no” to keep the schedule.

    delete_schedule_confirm1.jpg

     

  4. You are returned to the Recurring Payments table and the schedule will no longer appear in the table.
    NOTE: Once a schedule is deleted there is no way to retrieve it.

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