Once a ReceivablesPro User ID is defined, it cannot be changed. The Master Administrator User will create a User ID during the account activation process. Other Users have a User ID created for them when their User account is created in ReceivablesPro, and can change the initial User ID during the activation process only. When creating a User ID it can be anything you like, provided it meets the User ID requirements outlined below. Once ReceivablesPro User IDs are defined, they cannot be changed.
User IDs must contain between 6 and 30 characters, all of which must be numbers, letters, periods, underscores or @ signs. For example, “janesmith” or “bob_27” or “[email protected]” or “g0br0wns” are all acceptable, but “sam” and “me&my#1fan!” are not. User IDs must be unique in the entire ReceivablesPro system, so keep that in mind when creating them.
If you ever forget your User ID, you can ask any User on your account with the Administrator role to look it up for you. You can also call the Customer Care team at your service provider and they can retrieve it for you.